This Privacy Policy ("Policy") explains how bat393 ("bat393," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access the bat393 platform. We are committed to handling your personal data responsibly and with full transparency. Please read this Policy carefully before using the bat393 platform.
Last updated: June 2026 · By registering a bat393 account, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This Policy applies to all personal data collected by bat393 in connection with your use of the bat393 website, mobile-optimised platform, customer support channels, and any other services offered under the bat393 brand. It applies to all registered players and visitors, including those based in Pakistan and other locations where the Platform is accessible.
This Policy should be read together with bat393's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between this Policy and those documents specifically regarding data handling, this Policy shall prevail.
bat393 collects the following categories of personal data from registered players and platform visitors:
3.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or otherwise interact with bat393.
3.2 Automatically — through cookies, server logs, and similar technologies as you browse and use the bat393 platform. This includes technical data about your device and session behaviour.
3.3 From third parties — including payment service providers (JazzCash, Easypaisa, HBL, etc.) who confirm transaction details; identity verification services used during KYC processes; and fraud detection services that help bat393 identify suspicious account activity.
bat393 processes your personal data for the following purposes:
bat393 processes your personal data on the following legal bases:
bat393 does not sell your personal data to any third party. bat393 may share your personal data with the following categories of recipients, solely to the extent necessary for the purposes described in Section 4:
All third parties with whom bat393 shares personal data are required to handle that data in accordance with applicable data protection principles and are prohibited from using it for any purpose other than those specified by bat393.
As an online platform serving players across Pakistan and operating infrastructure in multiple countries, bat393 may transfer your personal data to countries outside Pakistan. Where such transfers occur, bat393 ensures appropriate safeguards are in place — including contractual data protection clauses with receiving parties — to ensure your personal data receives a level of protection equivalent to that required under applicable data protection principles.
bat393 retains your personal data for as long as is necessary for the purposes outlined in this Policy, taking into account the following factors:
bat393 will securely delete or anonymise personal data that is no longer required for any of the above purposes.
bat393 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
While bat393 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your bat393 Login credentials and for notifying bat393 immediately if you suspect any unauthorised access to your account.
bat393 uses cookies and similar tracking technologies to operate the Platform and improve your experience. The types of cookies bat393 uses include:
You may control cookie settings through your browser preferences. Disabling essential cookies will affect core Platform functionality. bat393 does not use third-party advertising cookies or sell browsing data to advertisers.
Subject to applicable law, you have the following rights in relation to your personal data held by bat393:
To exercise any of these rights, please contact bat393 via live chat or at [email protected]. bat393 will respond to verified requests within thirty (30) days.
bat393 does not knowingly collect or process personal data from persons under the age of 18. The bat393 Platform is strictly for adults aged 18 and over. If bat393 becomes aware that a registered account belongs to a person under 18, the account will be immediately suspended, identity verification requested, and the account permanently closed if the age restriction is confirmed to have been breached. Any balance held in such accounts will be handled in accordance with applicable regulatory requirements.
If you are a parent or guardian and believe a minor may be using a bat393 account, please contact bat393 support immediately via live chat or at [email protected].
bat393 uses account activity data — including wagering history, deposit patterns, session durations, and responsible gaming tool usage — to fulfil its responsible gaming obligations. This may include identifying accounts that show patterns associated with problem gambling and proactively contacting players to offer responsible gaming resources, or enforcing cooling-off periods.
Records of self-exclusion requests are treated with strict confidentiality and retained for a minimum of five (5) years to ensure that excluded players cannot inadvertently or deliberately re-register during their exclusion period. For more information about bat393's responsible gaming commitments, please visit the Responsible Gaming page.
bat393 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered players via Platform notification or SMS to the registered mobile number at least seven (7) days before the changes take effect, except where earlier implementation is required by law or regulatory authority. The date of the most recent revision is shown at the top of this Policy. Your continued use of the bat393 platform following the effective date of any amendment constitutes your acceptance of the updated Policy.
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a privacy-related concern, please contact the bat393 Data Support team through the following channels:
bat393 aims to respond to all privacy-related enquiries within thirty (30) days of receipt. Complex requests may require additional time, in which case bat393 will notify you of the expected timeline.
Every connection between your device and bat393 is encrypted using 256-bit SSL — the same standard used by international banks. Your login credentials, financial data, and personal information are protected in transit at all times.
bat393 does not sell, rent, or trade your personal data to advertisers or data brokers. Your information is used solely for the purposes described in this Policy — account management, payments, security, and legal compliance.
bat393 uses SMS OTP (one-time password) verification for account login, registration, and sensitive account changes. This ensures that even if your password is compromised, your account cannot be accessed without your registered Pakistani mobile number.
bat393 conducts Know Your Customer verification to confirm the identity and age of players. This protects the community by ensuring all registered players are genuine adults and reducing the risk of fraud and financial crime on the Platform.
bat393 collects only the personal data genuinely necessary to provide the Platform and comply with legal obligations. We do not collect excessive personal information and do not use your data for purposes beyond those stated in this Policy.
bat393 respects your rights over your personal data — including access, rectification, erasure, and portability. Contact our support team via live chat or at [email protected] to exercise any of your rights, and we'll respond within 30 days.
Your privacy matters to us. bat393 is committed to protecting your personal data with industry-standard security while delivering Pakistan's best online gaming experience — live casino, cricket betting, slots, and crash games, all in PKR.
18+ only. Gamble responsibly. Comply with all applicable local laws.